Cancellation Policy

Order Cancellation

You may cancel your order within 24 hours of placing it. After this period, orders are processed and cannot be canceled. This time frame allows us to prepare your order for shipment promptly.

How to Cancel

To cancel your order, please contact our customer service team at sales@botasco.com within the 24-hour window. Provide your order number and reason for cancellation. We will confirm your cancellation and process your refund accordingly.

Refund for Canceled Orders

If your cancellation request is approved, a full refund will be issued to the original method of payment. Refunds are processed within 7-10 business days, though the time it takes to reflect in your account may vary depending on your payment provider.

Changes to Orders

If you need to make changes to your order, such as updating the shipping address or modifying item quantities, please contact us within 24 hours of placing the order. We will do our best to accommodate your request, but changes cannot be guaranteed once the order is in processing.

Non-Cancellable Items

Custom-made or personalized items cannot be canceled once the order is placed. These items are made specifically for you, so please review your order carefully before finalizing your purchase.

Late Cancellations

Cancellation requests made after the 24-hour window will not be accepted. If your order has already been processed, you will need to follow our return process for a refund or exchange.

Multiple Item Orders

If you wish to cancel only part of an order, please specify which items you want to cancel in your email to our customer service team. We will process the cancellation and refund for those specific items.

Order Status

To check the status of your order or confirm if it can still be canceled, please contact our customer service team at sales@botasco.com. We will provide you with the latest information about your order.

Contact Information

For any questions or concerns about our cancellation policy, please reach out to our customer service team at sales@botasco.com. We are available Monday to Sunday to assist you and ensure your shopping experience with Botasco is smooth and enjoyable.