Return & Refund Policy

Return Eligibility

Products must be returned within 14 days of delivery. To be eligible for a return, items must be unused, in the same condition that you received them, and in the original packaging with all tags intact. This ensures that the product is resalable and in its original condition.

Return Process

To initiate a return, please contact our customer service team at sales@botasco.com. Provide your order number, the reason for the return, and whether you would like a refund or an exchange. We will respond with detailed instructions on how to return your item, including the return address.

Return Shipping Costs

Customers are responsible for paying the return shipping costs unless the item received is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without tracking.

Refund Eligibility

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Refund Processing Time

Approved refunds will be processed within 7-10 business days. The time it takes for the refund to reflect in your account may vary depending on your payment provider.

Non-Returnable Items

Certain items are non-returnable, including perishable goods, custom-made products, and personal care items. These items are exempt from being returned due to their nature. Please refer to the product description on our website for more details about return eligibility.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please send us an email at sales@botasco.com. We will guide you through the exchange process and ensure you receive a replacement item promptly.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 14 days of delivery. Include photos of the damage or defect in your email. We will arrange for a replacement or issue a full refund, including any shipping charges you may have incurred.

Refund Notification

Once your refund is processed, you will receive an email notification. Please allow a few days for the refund to appear in your account, as processing times can vary between banks and payment providers.

Contact Information

If you have any questions or concerns about our return and refund policy, please contact our customer service team at sales@botasco.com. Our team is available Monday to Sunday to assist you and ensure your shopping experience is satisfactory.